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Client Satisfaction Survey

Simas & Associates, Ltd. welcomes any and all feedback from our clients, as it helps us improve our services. Please take a moment to fill out our brief, online Client Satisfaction Survey, below, and provide any additional comments as you see fit. Thank you for choosing us as your counsel.

Please read our Privacy Policy regarding information submitted on this site.

Background on Your Representation or Services

Below, please provide answers to the following questions regarding the legal representation or services you received from Simas & Associates, Ltd. While we realize that answering some of the questions would technically involve multiple answers, we ask that you select one from the list for purposes of information gathering. Merely select the most appropriate answer from the list.

Are you still an active client of the law firm?

YesNoPrefer to Not Disclose

What legal practice area did you retain the law firm to perform?

What legal service did you retain the law firm to perform?

Which attorney primarily worked on your case?

Which paralegal primarily worked on your case? 

Timeframe in which you were an active client:

How did you learn of the firm?

Please be more specific, if possible:

What was your selection criteria for choosing us as your counsel?

Please be more specific, if possible:

Review of Representation or Services

Please answer the following questions regarding your legal representation by or legal services from Simas & Associates, Ltd.   (Please check one box on each line below)

Overall, how was your experience with Simas & Associates, Ltd.?

Please be more specific, if possible:

  1. Were we knowledgeable about the law pertaining to your case?

    YesNoN/A

  2. Did we understand the legal practice area or legal services to be performed?

    YesNoN/A

  3. Did we listen to you to identify your goals for the representation or services?

    YesNoN/A

  4. Did we listen to you to gather appropriate factual background about your matter?

    YesNoN/A

  5. Did we review documents you provided to us to better understand the factual background of your matter?

    YesNoN/A

  6. Did we explain to you the work that we anticipated needed to be performed?

    YesNoN/A

  7. Did we explain to you the work that we actually performed as it was being provided?

    YesNoN/A

  8. Were we accessible when needed?

    YesNoN/A

  9. Did we return telephone calls and email correspondence in a competent and timely manner?

    YesNoN/A

  10. Did we prepare, return, or fil correspondence or pleadings in a competent and timely manner?

    YesNoN/A

  11. Did we take appropriate actions to achieve your goals?

    YesNoN/A

  12. Did we explain how the adjudicative body (i.e. courts, arbitrator, hearing officer, agency, municipality, etc.) tend to rule in similar case situations?

    YesNoN/A

  13. Did we plan effectively for litigation/hearing or an alternative course of resolution?

    YesNoN/A

  14. Did we make complex information easier to understand?

    YesNoN/A

  15. Did we keep you involved and up-to-date on the status of your case?

    YesNoN/A

  16. Did you feel that the office staff was knowledgeable?

    YesNoN/A

  17. Did you feel that the office staff was courteous?

    YesNoN/A

  18. Did you feel that the office staff was professional?

    YesNoN/A

  19. Did we work closely with you to provide guidance for reaching your goals as facts and circumstances changed?

    YesNoN/A

  20. Did we follow through on our commitments to you?

    YesNoN/A

  21. Did we deliver a satisfactory result?

    YesNoN/A

  22. Did we provide you with reductions in your invoices and credits where warranted?

    YesNoN/A

  23. Did you receive value from having retained our law firm?

    YesNoN/A

Feedback for Improvement

Please answer the following questions using a critical eye. Your opinion matters to us. Having used or using our law firm means that you have a unique vantage point to help us improve our performance. So, any additional information you can provide will be reviewed and considered by law firm management. We thank you in advance.

What did you feel your counsel did very well?

How do you feel you could have been better served by Simas & Associates, Ltd.?

What would you like to share with any other person thinking of retaining Simas & Associates, Ltd.?

Did you look at the firm's website?

YesNo

Did you look at the firm's blog (Wit of Mandate)?

YesNo

Do you follow any of the law firm's social media profiles (i.e. Facebook, LinkedIn, Twitter, Google+)?

Are you currently a member of Simas & Associates, Ltd.'s monthly newsletter mailing list?

If yes to any of the above, what specifically do you find helpful about it?

If yes to any of the above, what specifically could be improved?

In your opinion, how could the law firm be more helpful on the Internet; for example, were there any items you were looking for that you could not find?

Did you feel that the initial retainer payment was adequately explained to you and as set forth in the fee agreement?

YesNo

(If not please fill in your suggestions for improvement below:

Did you feel the firm was reasonably priced for the services provided?

YesNo

(If not please fill in your suggestions for improvement below:

Are you likely to recommend us to a friend or colleague?

YesNo

(If not please fill in your suggestions for improvement below:

Feedback Submission Options

Your answers to this survey will remain anonymous. If you would like Simas & Associates, Ltd. to know these are your comments, please fill in your name, city, and email address below.

Simas & Associates, Ltd. may want to publish your feedback in the form of a testimonial. To do so, Simas & Associates, Ltd. will need your permission. So, please first read and agree to the terms found in the following Consent and Release.

To confirm that you are a human, please complete the below verification prior to clicking "submit".

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Thank you! We really appreciate you taking the time to complete our Client Satisfaction Survey. This will help us improve our services and representation.